The Afrovas Research House
Mon - Fri : 09:00 - 18:00, Sat: 9:00-12:00
Mon - Fri : 09:00 - 18:00, Sat: 9:00-12:00

04 JLR Africa

Conducted in 5 African markets of Kenya, Nigeria, Tanzania, Ghana and Zambia.


To appraise dealers’ competency and consistency of customer service standards following a round of training exercises by an external consultant. 

To identify knowledge gaps and room for improvement where applicable.


Pre & After sales mystery shopping. People with Luxury cars both client and non client brands were used to make sales and service calls & visits with detailed records of the interactions between them and the dealers.