The Afrovas Research House
Mon - Fri : 09:00 - 18:00, Sat: 9:00-12:00
Mon - Fri : 09:00 - 18:00, Sat: 9:00-12:00

05 Porsche

Conducted in 3 african markets of Kenya, Nigeria & Ghana.


To appraise dealers’ competency and consistency of customer service standards following a round of training exercises by an external consultant. 

To identify knowledge gaps and room for improvement where applicable.


Sales mystery shopping. People with Luxury cars both client and non client brands were recruited to make sales visits with detailed records of the interactions between them and the dealers.