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Mon - Fri : 09:00 - 18:00, Sat: 9:00-12:00

05 Porsche

Conducted in 3 african markets of Kenya, Nigeria & Ghana.

Objective:

To appraise dealers’ competency and consistency of customer service standards following a round of training exercises by an external consultant. 

To identify knowledge gaps and room for improvement where applicable.

Methodology:

Sales mystery shopping. People with Luxury cars both client and non client brands were recruited to make sales visits with detailed records of the interactions between them and the dealers.